Regional Accounts Executive - Corporate Office

About the Role:

• The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.
• The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Managing existing customers
• Customer retention
• Annual contract renewal with price increase
• Collection / DSO management
• Up-selling
• Business development (farming) from the existing customers
• Market survey, competitor analysis to understand gaps of our services.
• Support the service team by providing customer feedback.
• Attend other work-related duties as may be assigned from time to time.

Key Deliverable:

• Retention of assigned regional accounts of 95% +
• On-time customer contract renewal of 100%
• Price increase from existing customers of 10%
• Manage collection and DSO as per set target
• Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set

Requirements

Competencies (Skills essential to the role):

• Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO
• Excellent Customer Relationship management skills
• Collaborative leadership style
• Excellent interpersonal skills
• Problem-solving and analytical skills
• Proven track record of customer management and business development
• Ability to work with cross-functional teams

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) with overall experience of at least 3 to 5 years spread across front line B2B sales, Account Management
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation