Referral & Loyalty RM/TL

Role Overview: As a Referral & Loyalty RM/TL at Bonito Designs located in Mumbai, your primary responsibility will be to manage and maintain relationships with clients, oversee loyalty programs, and ensure customer satisfaction. You will handle customer inquiries, process prior authorizations, and coordinate with insurance providers. Your role will also involve using medical terminology and providing excellent customer service to enhance the client experience. Key Responsibilities: - Manage and maintain relationships with clients - Oversee loyalty programs - Ensure customer satisfaction - Handle customer inquiries - Process prior authorizations - Coordinate with insurance providers - Use medical terminology - Provide excellent customer service Qualification Required: - Strong Communication and Customer Service skills - Experience in Prior Authorization and understanding of Medical Terminology - Knowledge of Insurance processes - Excellent organizational and multitasking abilities - Bachelor's degree in a relevant field is preferred - Ability to work effectively in an on-site team environment - Previous experience in a healthcare or design firm is a plus,