Receptionist/Telecaller

We are seeking a proactive and customer-focused Telecaller Executive to handle incoming and outgoing calls to patients, follow up on appointments, promote clinic services, and support front-desk operations. The ideal candidate should have excellent communication skills and a customer-friendly attitude.

Key Responsibilities:

• Make outbound calls to leads and potential clients to explain services.
• Answer inbound calls and provide information regarding treatments, pricing, and bookings.
• Schedule, confirm, and follow up on appointments.
• Maintain a call log and update patient records.
• Assist in handling patient queries and concerns politely and professionally.
• Follow up with clients for feedback and re-engagement.
• Coordinate with the receptionist and clinic team for smooth operations.

Requirements:

• Excellent verbal communication skills in English and local language.
• Confident, polite, and persuasive speaking style.
• Basic knowledge of computer systems (MS Office, CRM).
• Prior experience in a clinic or healthcare setting is an advantage.

Receptionist

Location: Alpha Heal Skin and Hair Clinic
Job Type: Full-Time
Experience: 1–3 years preferred

Job Summary:

We are looking for a courteous and organized Receptionist to be the face of Alpha Heal Skin and Hair Clinic. You will manage front-desk operations, greet patients, manage appointments, and support day-to-day clinic activities.

Key Responsibilities:

• Welcome patients and visitors in a warm and professional manner.
• Manage the front desk, including phone calls, bookings, and walk-ins.
• Schedule and confirm appointments using clinic software or manual logs.
• Maintain and organize patient records and documents.
• Handle payments and issue receipts when required.
• Coordinate with doctors, therapists, and the telecalling team.
• Maintain cleanliness and order in the reception area.

Requirements:

• Strong communication and interpersonal skills.
• Good grooming and a pleasant personality.
• Familiarity with basic computer and billing operations.
• Prior experience in a clinic, salon, or customer-facing role is desirable.
• Ability to multitask and stay calm under pressure.

Job Type: Full-time

Pay: ₹12,000.00 - ₹23,893.39 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person