Receptionist/Front Desk

We are hiring an experienced receptionist for our resort located in Athirappilly

Qualification : Any Degree/ PG

Experience : 05-10 years of experience in similar industry

Key Responsibilities

• Greet guests warmly and ensure efficient check-in and check-out procedures.
• Handle room reservations, cancellations, and modifications accurately in the system.
• Answer phone calls, emails, and guest inquiries courteously and promptly.
• Provide information about resort facilities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Handle billing, payments, and prepare invoices or receipts as required.
• Address guest complaints or requests with professionalism and escalate when necessary.
• Maintain front desk records, reports, and ensure confidentiality of guest information.
• Ensure the reception area is tidy, presentable, and welcoming at all times.
• Follow resort policies, safety, and service standards consistently.

Job Type: Permanent

Pay: From ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person