Receptionist/Administrative Assistant

Job Title: Receptionist / Assistant Administrative Officer

Location: Dr. Aravind’s IVF Fertility & Pregnancy Centre
Department: Front Office / Administration
Reports To: Clinic Manager / Administrative Head

Job Summary

The Receptionist / Assistant Administrative Officer will be the first point of contact for patients visiting Dr. Aravind’s IVF Fertility & Pregnancy Centre. This role requires excellent communication skills, empathy, and strong administrative abilities to ensure smooth front-office operations and a positive patient experience.

Key ResponsibilitiesFront Office & Patient Coordination

• Greet patients and visitors courteously and professionally.
• Handle patient registrations, appointment scheduling, and follow-ups.
• Manage incoming calls, emails, and WhatsApp enquiries promptly.
• Guide patients regarding consultation procedures, documentation, and billing flow.
• Maintain patient confidentiality and ensure compliance with clinic policies.

Administrative Support

• Maintain accurate patient records, files, and digital data entries.
• Coordinate with doctors, nurses, embryologists, and billing staff.
• Assist in preparing daily appointment schedules and reports.
• Handle basic billing queries and coordinate with the accounts team.
• Manage office supplies, stationery, and front-desk inventory.

Communication & Coordination

• Explain clinic services, treatment flow, and general instructions to patients.
• Follow up with patients regarding appointments, test reports, and procedures.
• Assist in handling patient feedback and escalations professionally.

Required Qualifications & Skills

• Bachelor’s degree or diploma in Administration, Office Management, or related field (preferred).
• Minimum 1–3 years of experience as a receptionist or administrative assistant, preferably in a hospital or fertility clinic.
• Excellent verbal and written communication skills in English and Tamil.
• Proficiency in MS Office and hospital management software (preferred).
• Strong interpersonal skills with a compassionate and patient-friendly approach.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.

Desired Attributes

• Polite, empathetic, and well-groomed professional appearance.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism at all times.
• Willingness to learn and adapt to fertility clinic protocols.

Working Hours

• Full-time | Shift-based (as per clinic requirements)

Why Join Dr. Aravind’s IVF Fertility & Pregnancy Centre?

• Opportunity to work in a reputed fertility and pregnancy care centre.
• Supportive and professional work environment.
• Exposure to advanced fertility treatments and patient care systems.
• Career growth opportunities in healthcare administration.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person