Receptionist, telecaller

Telecaller – Roles and Responsibilities

Primary Role:
To contact potential or existing customers to inform them about products, services, or promotions, and maintain good customer relationships.

Key Responsibilities:

• Make outbound calls to potential customers and explain products/services.
• Handle inbound calls and respond to customer inquiries.
• Generate leads and maintain follow-up with interested clients.
• Update customer information in the database.
• Maintain call logs, records, and performance reports.
• Understand customer needs and suggest suitable products or solutions.
• Meet daily/weekly/monthly call targets and conversion goals.
• Handle customer complaints professionally and escalate when required.
• Coordinate with the sales or marketing team for lead conversion.
• Provide feedback on call responses and customer preferences to management Receptionist – Roles and Responsibilities

Primary Role:
To act as the first point of contact for visitors and handle administrative and front-office support tasks efficiently.

Key Responsibilities:

• Greet and welcome visitors in a professional manner.
• Answer, screen, and forward phone calls promptly.
• Maintain the visitor logbook and issue visitor passes.
• Manage appointment schedules and meeting room bookings.
• Handle mail, courier, and deliveries.
• Maintain cleanliness and organization of the front office area.
• Assist in administrative tasks such as filing, typing, data entry, and record maintenance.
• Provide information and support to visitors and staff when required.
• Coordinate with HR, Admin, or other departments for routine office activities.
• Ensure confidentiality of company and client information.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person