Receptionist, telecaller

Job Description:

As a Receptionist at Study Palace Hub, you will be the first point of contact for visitors and students, responsible for creating a welcoming environment. Your primary duties will include answering phone calls, greeting visitors, handling inquiries, and providing information about our educational offerings. You will also manage appointment scheduling, assist with administrative tasks, and ensure the front office operates smoothly.

Key Responsibilities:

• Greet and assist visitors and students in a friendly manner.
• Answer phone calls and respond to inquiries effectively.
• Manage appointment bookings and office scheduling.
• Perform clerical duties, including data entry and filing.
• Maintain a clean and organized front office.

Qualifications:

• Bachelor’s degree required.
• Excellent communication and interpersonal skills (English & Hindi).
• Proficient in Microsoft Office and office management software.
• Strong organizational skills and attention to detail.

As a Telecaller

Overview:

As a Tele caller at Study Palace Hub, you will be responsible for conducting outreach to prospective students and parents, providing information about our educational programs and services. Your primary duties will include making outbound calls, answering inquiries, promoting courses, and assisting with the enrollment process. You will also maintain accurate records of calls and interactions, ensuring high-quality customer service and follow-up. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for education.

Key Responsibilities:

• Make outbound calls to potential students and parents.
• Provide detailed information about courses and services.
• Address inquiries and resolve concerns effectively.
• Promote Study Palace Hub’s values and offerings.
• Maintain records of calls and interaction details in the CRM system.
• Collaborate with team members to achieve required targets.
• Handling both inbound and outbound calls as per business requirements.
• Key Performance Indicators (KPIs).

Qualifications:

• Bachelor’s degree in any stream.
• Excellent verbal communication skills (English & Hindi).
• Proficient in Microsoft Office and office management software.
• Strong interpersonal skills and a positive attitude.
• Ability to work independently and as part of a team.
• Previous experience in tele calling or customer service is a plus.
• Ability to handle rejection and work under pressure.
• Detail-oriented and able to manage customer data accurately.
• Problem-solving attitude with a focus on customer satisfaction.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person