Receptionist, Telecaller

Summary

We are looking for a Receptionist cum Tele Caller who will be the first point of contact for our company. The candidate will handle front desk responsibilities along with inbound and outbound calls related to travel inquiries, holiday packages, and customer support.

Key Responsibilities

Reception & Front Desk Duties

• Greet visitors and clients professionally and courteously
• Manage front desk operations and maintain visitor records
• Handle incoming calls and route them to the concerned department
• Maintain office coordination and basic administrative tasks

Tele Calling & Customer Coordination

• Make outbound calls to potential customers for travel packages
• Handle inbound inquiries related to holiday packages, flights, hotels, and visas
• Provide accurate information about destinations, packages, and offers
• Follow up with leads and assist the sales team
• Maintain call records, customer details, and follow-up status

Support & Coordination

• Coordinate with sales and operations teams
• Assist customers with basic queries and booking support
• Ensure a smooth customer experience from inquiry to confirmation

Required Skills & Qualifications

• Minimum 12th Pass / Graduate (preferred)
• Good communication skills in English & Hindi
• Pleasant personality with a customer-friendly attitude
• Basic computer knowledge (MS Word, Excel, Email, WhatsApp)
• Ability to handle multiple calls and tasks efficiently
• Prior experience in travel, hospitality, or telecalling will be an advantage

Preferred Candidate Profile

• Female candidates preferred
• Freshers with good communication skills can also apply
• Experience in travel agency / tour & travel company is a plus

Benefits

• Friendly work environment
• Growth opportunities in the travel industry

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person