A Front Office Executive is responsible for managing the reception area and serving as the first point of contact for all visitors, students, parents, and stakeholders. The role involves greeting guests courteously, answering calls and emails, providing accurate information, and maintaining a professional and welcoming environment. The executive handles daily administrative tasks such as maintaining visitor logs, coordinating appointments, managing correspondence, and ensuring smooth communication between departments. In an educational setting, the role also includes guiding walk-in students and parents regarding admissions, assisting in document collection, updating data on ERP or ClassPlus platforms, and supporting the admission team during peak seasons. The Front Office Executive must be well-spoken, presentable, organized, and proficient in basic computer applications. Strong interpersonal skills, patience, customer service orientation, and the ability to handle confidential information are essential. The role may require extending work hours during events or high-volume periods, and the executive is expected to maintain professionalism, accuracy, and efficiency in all front-desk operations.

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Receptionist / Front Office Executive