Receptionist cum Academic Counselor

We are looking for a friendly, presentable, and articulate Receptionist cum Academic Counselor to be the first point of contact for our institute. This role involves greeting visitors, managing front-desk activities, and providing academic counseling to prospective students. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to guide students in selecting appropriate academic programs.

Key Responsibilities:Reception & Front Desk Duties:

• Greet and welcome visitors in a professional manner.
• Manage incoming calls, emails, and walk-in inquiries.
• Maintain visitor logs and ensure cleanliness of the front-desk area.
• Schedule appointments and manage calendars for counseling sessions.
• Handle administrative tasks such as data entry, filing, and correspondence.

Academic Counseling:

• Guide prospective students and parents about various courses, admission processes, and career paths.
• Understand student needs and recommend suitable academic programs.
• Follow up with leads via calls, messages, and emails.
• Maintain student records and counseling reports.
• Collaborate with the marketing and academic teams to ensure accurate information is shared.
• Participate in promotional events, webinars, and open house sessions.

Qualifications & Requirements:

• Bachelor’s degree in any discipline (Education or Psychology preferred).
• Proven experience in a similar role (Receptionist/Academic Counselor) preferred.
• Excellent communication, interpersonal, and presentation skills.
• Proficient in MS Office and basic computer applications.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information with discretion.

Key Skills:

• Front Office Management
• Academic Advising
• Customer Service
• Communication & Listening Skills
• Lead Conversion & Follow-up
• Time Management
• Basic CRM or Student Management System knowledge (preferred)

Working Hours:

[Monday to Saturday, 10:00 AM – 7:00 PM]

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)