Receptionist and telecaller

The Telecaller cum Receptionist role combines front-desk responsibilities with active communication over phone calls. This position involves managing reception operations, handling inbound and outbound calls, and supporting administrative tasks. Hands-on experience in tourism, flight and hotel booking, and ticketing will be an added advantage for handling customer requirements effectively.

Roles and Responsibilities:

• Managing front-desk activities, greeting visitors, and directing them to the appropriate departments.
• Answering incoming calls, taking accurate messages, and forwarding calls professionally.
• Maintaining an organized, clean, and welcoming reception area.
• Scheduling appointments, coordinating meetings, and handling daily correspondence.
• Organizing and maintaining files, documents, and records.
• Supporting general administrative tasks such as photocopying, scanning, faxing, and data entry.
• Making outbound calls to potential or existing customers.
• Providing information, addressing inquiries, and resolving issues—particularly related to tourism services, flight and hotel bookings, and ticketing.
• Assisting customers with travel-related queries as required.

Skills Required:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite or similar software.
• Ability to handle customer inquiries professionally and provide prompt solutions.
• Practical experience in tourism coordination, flight and hotel booking, and ticketing is highly desirable.

Qualifications / Experience / Skill Sets:

• Any Degree/Diploma with at least 1 year of relevant experience.
• Oral proficiency in both English and Tamil is mandatory.
• Must be motivated, confident, and open to new ideas.
• Prior experience in tourism, travel assistance, flight and hotel booking, or ticketing operations will be an added advantage.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Leave encashment

Work Location: In person