Receptionist and telecaller

1 years

1 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. Reception & Front Office Duties

  • Greet visitors, suppliers, and staff professionally
  • Maintain visitor entry register
  • Handle incoming couriers, documents, and deliveries
  • Keep reception area clean, organized, and presentable

2. Telecalling & Call Handling

  • Attend incoming calls promptly and politely
  • Make outbound calls for:
  • Order confirmation
  • Customer follow-ups
  • Payment reminders (as instructed)
  • Answer basic product and order-related queries
  • Escalate complex issues to the concerned department

3. Customer Enquiry Management

  • Handle enquiries from:
  • Retail customers (B2C)
  • Wholesale / bulk buyers (B2B – initial level)
  • Record customer details accurately:
  • Name
  • Contact number
  • Requirement
  • Forward leads to sales / operations team

4. Order Support & Coordination

  • Coordinate with:
  • Sales team
  • Dispatch / packing team
  • Update customers on:
  • Order status
  • Dispatch timelines
  • Ensure no missed calls or unattended enquiries

5. Record Keeping & Reporting

  • Maintain:
  • Daily call log
  • Enquiry register
  • Basic order follow-up sheet
  • Submit daily summary report to reporting manager

Required Skills & Qualifications

  • Minimum qualification: Any Degree (preferred)
  • Language : Malayalam, Tamil, English, Hindi
  • Good phone etiquette and communication skills
  • Basic computer knowledge (MS Excel / WhatsApp Business)
  • Polite, disciplined, and customer-friendly attitude

Working Hours

  • 9:00 AM – 6:00 PM
  • Weekly Off: Sunday

(As per company policy)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

  • Internet reimbursement
  • Leave encashment

Application Question(s):

  • This role requires a minimum 1-year commitment with a formal employment agreement. Are you willing to commit for at least one year without interruption?
  • If selected, how soon can you join?
  • Do You know Tamil, English & Malayalam

Work Location: In person

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