Receptionist and telecaller

Job Description

Job Title: Experienced Telecaller Location: Coimbatore Job Type: Full-time About Us: It is a leading software training institute dedicated to providing high-quality, industry-relevant courses to students and professionals. We offer a wide range of programs in [mention a few key areas, e.g., programming languages, data science, web development, digital marketing, etc.], helping individuals enhance their skills and achieve their career goals. Job Summary: We are seeking a highly motivated, results-driven, and experienced Telecaller to join our dynamic team. The successful candidate will be responsible for engaging with prospective students, understanding their career aspirations, and effectively communicating the benefits of our software training programs. This role requires excellent communication skills, a persuasive approach, and a strong commitment to achieving enrollment targets. Key Responsibilities: Outbound Calling: Make a high volume of outbound calls to leads generated through various channels (online inquiries, website registrations, referrals, events, etc.). Lead Qualification: Qualify leads by understanding their needs, interests, technical background, and career goals. Program Promotion: Effectively articulate the features, benefits, curriculum, and career opportunities associated with our software training programs. Consultative Sales: Act as a consultant, guiding prospective students towards the most suitable courses based on their profiles and aspirations. Objection Handling: Address prospect queries, concerns, and objections professionally and persuasively. Follow-up: Conduct timely and consistent follow-ups with interested leads to nurture them through the enrollment funnel. Database Management: Maintain accurate and detailed records of all interactions and lead statuses in the CRM system. Target Achievement: Consistently meet or exceed daily, weekly, and monthly enrollment targets and KPIs. Coordination: Collaborate with the counseling, marketing, and faculty teams to ensure a seamless student experience. Market Feedback: Provide valuable feedback to the marketing and product development teams regarding lead quality, program interest, and market trends. Product Knowledge: Continuously update knowledge about new courses, industry trends, and competitor offerings. Required Skills and Qualifications: Experience: Proven experience (2+ years preferred) as a Telecaller, Telesales Executive, or similar role, preferably within the education, training, or IT industry. Communication: Exceptional verbal communication skills with a clear, confident, and persuasive speaking style. Listening Skills: Excellent active listening skills to understand prospect needs and concerns. Sales Acumen: Strong understanding of sales principles and customer service practices. Persuasion & Negotiation: Ability to influence and persuade prospects effectively. Computer Proficiency: Proficient in using CRM software (e.g., Salesforce, Zoho CRM, etc.) and Microsoft Office Suite (Word, Excel). Target-Oriented: Demonstrated ability to work independently and as part of a team to achieve sales targets. Resilience: Ability to handle rejections and maintain a positive attitude. Adaptability: Quick learner with the ability to adapt to new training programs and sales strategies. Language Proficiency: Fluency in [mention required languages, e.g., English, Tamil, Hindi, etc.]. Education: Bachelor's degree or equivalent preferred. Desired Skills (Plus Points): Familiarity with software development concepts or IT industry terminology. Prior experience in a software training institute. Experience with lead generation and nurturing. What We Offer: Competitive salary and attractive incentive structure based on performance. Opportunity to work with a reputable and growing training institute. Supportive and collaborative team environment. Ongoing training and professional development opportunities. [Mention any other benefits, e.g., health insurance, provident fund, career growth opportunities]. To Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [ [email protected] ] [Institute Name] is an equal opportunity employer. Key things to customize before using: please share your resume to [email protected] [Experience preference - minimum 6 months and 3+ years is a good general starting point for "experienced"] Job Types: Full-time, Permanent, Fresher Pay: ₹9,077.38 - ₹20,884.52 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Language: English (Required) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 10/06/2025