RCM Sr. Delivery Manager

As a Delivery Manager in the RCM department, you will be responsible for overseeing the end-to-end delivery of RCM projects. Your role will involve ensuring operational excellence, optimizing revenue cycle processes, and maintaining strong client relationships. You will need to leverage your deep expertise in healthcare revenue cycle management, strong leadership skills, and strategic mindset to drive process improvements and efficiency. Your key responsibilities will include overseeing the delivery of RCM services to ensure high-quality outcomes and compliance with healthcare regulations. You will lead and manage RCM teams across various functions such as medical billing, coding, and claims processing. Developing and implementing strategic plans to optimize RCM operations and enhance key performance metrics will be crucial. Collaboration with clients, stakeholders, and internal teams to align RCM processes with business goals and regulatory requirements will also be a key aspect of your role. Driving automation, process improvement, and technology adoption to enhance operational efficiency will be essential. You will need to ensure compliance with HIPAA, CMS, and other regulatory guidelines related to revenue cycle management. Providing leadership, mentorship, and training to team members to foster a culture of continuous improvement will be vital for success in this role. Monitoring project performance, financials, and risk management to ensure timely delivery and issue resolution will be part of your responsibilities. Managing client relationships, addressing escalations, and ensuring a high level of customer satisfaction will also be critical. You will be required to prepare and present reports, analytics, and insights on RCM performance and trends to stakeholders. To qualify for this role, you must have an undergraduate degree and a minimum of 10 years of experience in revenue cycle management, healthcare operations, or a related field. Additionally, you should have at least 5 years of experience in a leadership or delivery management role. Experience with RCM technologies, EHR/EMR systems, and automation tools is necessary. Strong project management, stakeholder management, and problem-solving skills are essential. Proficiency in data analysis, reporting, and performance monitoring tools will be beneficial. Critical skills for success in this role include excellent communication skills, advanced Excel skills, experience in RCM metrics and client management, thorough knowledge of the revenue cycle and the US healthcare system, demonstrated leadership skills, and alignment with the core values of the organization.,