RB-LS: Channel Manager - RFR

About Retail Forex & Remittances
The Retail Forex & Remittances, as the name suggests is in the space of sourcing Forex Cards and Remittances from retail customers. The department drives business from branches and through Channel Partners (Referral Agents). The department also has tie up with 250+ marquee corporates to cater to the Forex Card needs of their employees travelling overseas for business travel.

About the Role

This is sales and strategic role in Channel Team of RFR wherein the employee would be responsible for driving sales mainly through Virtual Channel. He will also be responsible for target achievement of RFR Fee Income for the assigned channel/s through regular engagement with Channel Teams at CO and ground. The employee would be required to coordinate closely with various stakeholders

Key Responsibilities

1.Driving business through Virtual Channel
2.Driving business through dedicated outbound team3.Driving Fee income through the assigned channel/s4.Profitability management for assigned channel5.Resource Activation6.CRM enablement, Training & Automation7.Incentive Management8.Act as SME for RFR products in AVC floorsQualificationsOptimal qualification for success on the job is:.Education (formal degrees, certifications).4 - 6 years of experience in driving sales through call center/branch network

Role Proficiencies:For successful execution of the job, a candidate should possess the following:.Multitasking.Ability to handle various stakeholders.Find opportunities of new business from within & outside the Bank.Good communication (both verbal and written) skill in both English and the local language.Excellent operational skills.Ability to handle pressure and meet deadlines.Ability to work successfully as a part of a team.Experience in Contact Center