rad technican

Job Title: RAD Technician

Company: Jayair System Private Limited
Department: RAD Technician
Reporting To: CCO & Supervisor

Job Summary:

We are looking for a skilled RAD Technician to handle air conditioning service complaints, perform on-site repairs, and coordinate with internal teams and engineers. The technician will be responsible for solving technical issues, handling materials, and ensuring proper reporting.

Key Responsibilities:1. Daily Complaint Handling

• Take daily complaints from the Supervisor.
• Share machine details with the CCO through Catalyst Call.
• Accept calls, check in, and start working.
• Solve minor issues and close the call.
• For major issues, coordinate with brand engineers (Blue Star, Mitsubishi, Samsung).
• Confirm material needs and update the CCO and Supervisor.
• For chargeable materials: share model, serial number, part photo, service report, and customer signature with the Chargeable Department.
• For AMC/Warranty: send full details to the CCO for material order.

2. On-Site Work

• Attend complaints from CCO via call or WhatsApp.
• Visit customer site, confirm machine and service status (AMC/Warranty/Chargeable).
• For spare parts, update the team with photos.
• Use challan to take material from store and install at site

3. Chargeable Complaints

• Visit site, check machine, and solve the problem.
• Report to CCO and share required material details.
• After customer approval, take quotation, challan, and bill.
• Collect visit charge and take customer signature.
• Submit report to CCO at the end of the day.

4. Daily Reporting

• Share daily updates with CCO and Supervisor on all jobs and visits.

5. Urgent Site Visits

• Quickly respond to emergency or urgent complaints.

Requirements:

• ITI / Diploma in Refrigeration, Electrical, or Mechanical.
• 1–3 years of AC service experience.
• Basic knowledge of AMC/Warranty/Chargeable processes.
• Able to use mobile apps for service reporting.
• Good communication and problem-solving skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month