Quality, Training & MIS Executive

Job Title: Quality, Training & MIS Executive

Department: Corporate Client Management, TBG

Location: Chennai NOC Office , Ambattur.

Key Responsibilities

Quality Assurance

• Monitor and evaluate process adherence and service quality across teams.
• Conduct regular audits and provide feedback to improve performance.
• Identify gaps and recommend corrective actions to enhance customer experience.
• Prepare and present quality reports to stakeholders.

Training & Development

• Design and deliver training programs for new hires and existing employees.
• Conduct refresher sessions and skill enhancement workshops.
• Maintain training records and assess training effectiveness.
• Collaborate with department heads to identify training needs.

MIS (Management Information Systems)

• Generate and analyze daily/weekly/monthly reports on operational metrics.
• Maintain dashboards and trackers for performance monitoring.
• Ensure data accuracy and timely reporting to management.
• Support decision-making through data-driven insights.

Skills & Qualifications

• Bachelor’s degree in any discipline, preferred Finance.
• 1-2 years of experience in quality, training, or MIS roles.
• Proficiency in MS Excel, PowerPoint, and reporting tools.
• Strong analytical, communication, and presentation skills.
• Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person