Quality Invigilator (India)

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Quality Invigilator is responsible for ensuring candidates who use ETS’s At-Home service offering maintains integrity and fairness throughout their testing process. This role requires a balance of technical proficiency, attention to detail, Understanding of ETS policy, and a strong focus on empathy to support test-takers throughout their At-Home testing experience.

This role Quality Invigilator is a key member of the growing ETS team and will be required to work on a rotational shift 24*7. ETS will provide one-sided cabs during off hours only.

Primary Responsibilities:

• Use strong English verbal and written communication skills to guide check-in candidates according to ETS policies. This includes securing the testing environment, ID verification, and ensuring candidate machine readiness.
• Maintain composure, etiquette, and empathy when communicating with candidates. Recognizing the criticality of the candidate’s testing event treating.
• Monitor multiple candidates simultaneously ensuring compliance with exam rules and guidelines.
• Maintain accurate and detailed records of each proctoring session identifying and documenting notable events.
• Detect, log, and escalate suspicious behavior or potential cheating incidents.
• Provide troubleshooting for technical common issues that may arise on candidate Windows or Mac machines. Having a general knowledge of the computer hardware/software, enabling camera, microphone, and screen share.
• Adherence to ETS policies for conduct is paramount in maintaining the integrity and professionalism expected of an ETS Quality Invigilator.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

Knowledge / Skills

• Strong English verbal and written communication skills.
• Excellent Comprehension: Understanding and conveying ETS Policy and testing guidelines.
• Strong attention to detail and observational skills.
• Excellent etiquette and interpersonal skills.
• Technical skills to assist with troubleshooting common issues with Windows and Mac OS.
• Must be able to work a flexible schedule.
• Integrity: Have strong moral character to monitor important exams impartially.
• Typing Speed: The Quality Invigilators must monitor the students for extensive hours which also requires them to be proficient in Typing the required messages or to log incidents during the examination time. Maintain accurate and detailed records of each proctoring session identifying and documenting notable events.
• Endurance/ Perseverance: Quality Invigilators benefit from having strong levels of patience as they must remain online with test takers for the duration of the exam, which sometimes can last around three to four hours.

Education and Experience

• 1+ years experience.
• Bachelor’s degree in any stream.

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ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and accessibility in education. We are dedicated to building teams that capitalize on the various backgrounds and experiences of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
From: ETS GCC