Quality Control Specialist

Position Overview

Performing Technical checks on files daily, on various file types. Ensuring our subtitles conform to industry and Deluxe standards and client requirements (timing, formatting, and language and client specific rules) and ensuring 100% on-time delivery, while maintaining an average quality record of 99%.

Primary Responsibilities

• Checking that language subtitles conform to Deluxe guidelines and meet the specific client requirements.
• Ensuring that these subtitles are checked against reference material related to the project and implementing required instructions to ensure that the final product is consistent and error-free.
• Ensuring that the quality of work is very high with less than 1% error rate, thus maintaining an average quality yield of nothing less than 99% throughout the year, for all clients.
• Updating work trackers to denote accurate status of projects.
• Ensuring 100% on-time delivery for all clients.
• Coordinating with PC and updating Project Notes to implement changes or fixes in languages, based on errors found.
• Providing feedback to other users and departments, when standard procedure is not followed, so that quality measures are implemented upstream as well.
• Communicate clearly and effectively with clients, both internal / external.
• Should take ownership of one's work.
• Follow department specific schedules, guidelines and demonstrate schedule adherence, and attendance.

Additional Responsibilities

• Mentoring and coaching newer recruits to bring them up to the expected quality standards set by the department.
• Promote teamwork.
• Suggest improvements to the platform or any of the subtitling workflows during your work.
• Actively participate in all job / personal knowledge training programs.
• Display eagerness and willingness to learn other aspects of the process such as task assignments, process evaluation, etc., that contribute eventually to individual growth

Skills & Personal Attributes

• Exceptional audio sensitivity ability to understand a variety of English accents.
• Good comprehension and communication skills.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint.
• Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• Should be Accountable / Dependable
• Should possess Analytical Thinking & Problem-Solving skills
• Should be methodical, possess a disciplined work approach and have an eye for detail.

Reporting Relationship

Position reports to Team Lead.

Note: Applicant should be flexible with change in work weeks and/or shift if there’s a business need