Quality Care Manager

Indus motor company pvt ltd

3 - 6 years

3 Lacs

cochin

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service score audits communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Experience & Quality Assurance
Ensure NEXA customer experience standards are consistently implemented across service touchpoints
Monitor and improve Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)
Conduct regular quality audits of service processes, customer interactions, and documentation
Identify gaps and recommend corrective actions to enhance service quality
Strong customer handling and communication skills
Excellent problem-solving and analytical ability
Knowledge of automotive service operations (preferred)
Attention to detail and process orientation
Ability to work cross-functionally with service and CRM teams

REQUIREMENTS

Graduate / Post-graduate (MBA preferred)
3–6 years of experience in Customer Care / Quality / Service Operations
Experience in automotive dealership or premium brand will be an added advantage
Familiarity with CRM tools and customer feedback systems

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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