Quality Assurance Specialist

Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do?
"Manage a team of Call Quality QAs"
What are we looking for?
"
Unique Knowledge & Skill Requirement Complete knowledge of product/processesData Analysis- Basic Graphical Representation of Data (Bar Graph, Pie Chart, Run Chart,Pareto,etc) Ability to use recording Application Should have basic understanding of Quality related tools and OEThorough understanding of Client requirements and targets specific to Transaction Monitoring Client interaction would be an added advantage Management of performance(specific to Transaction Monitoring) ?? daily, weekly and monthly Strong communication skills-written & oral People motivation and retention skills Ability to formally evaluate performance of Quality Associates.Strong internet and computer literacy skills, technical knowledge will be an added advantage " Roles and Responsibilities: "
Knowledge of client??s quality scoring systemCompetent in all minimum skill required by Quality AssociatesKnowledge of quality related reportingInterfacing with client / VMTWeekly/daily interactions with internal/extrenal stake holdersAbility to use monitoring tools"QualificationAny Graduation