5 Quality Assessments Jobs

You will be joining KKG Industries as a Quality Assurance Manager based in Haridwar. Your primary responsibility will be to ensure that all products manufactured by the company meet the prescribed standards of quality, reliability, and performance. This will involve developing and implementing quality control procedures, conducting thorough product inspections, overseeing quality assurance teams, and identifying areas for enhancement in product quality. Additionally, you will be required to collaborate with other departments to guarantee adherence to quality standards and regulatory necessities. To excel in this role, you should possess prior experience in establishing and executing quality control procedures, be adept at conducting product inspections and quality evaluations, have the capability to supervise and lead quality assurance teams effectively, and demonstrate a sound understanding of regulatory compliance and standards. Strong analytical and problem-solving skills will be essential, along with excellent communication and interpersonal abilities. Proficiency in quality management software and tools is expected, and any previous involvement in a manufacturing or related industry will be advantageous. A Bachelor's degree in Engineering, Quality Management, or a related field is preferred for this position.,

As a quality inspector, you will be responsible for conducting regular quality assessments on incoming materials from vendors and outgoing products for shipping. Your primary duty will be to reject any products or materials that do not meet the quality expectations set by the company. In order to carry out these tasks effectively, you will need to read blueprints, plans, and specifications to understand the requirements of the products and services being inspected. In addition, you will be required to measure product dimensions, examine functionality, and compare the final product to the specified requirements. Your role will also involve recommending improvements to the production process to enhance quality control and ensure that the company's products meet high standards. Documenting inspection outcomes by completing detailed reports and performance records will be a crucial part of your responsibilities. You will also be expected to educate the production team on quality control concerns to enhance product excellence and supervise the production process to resolve any quality-related issues promptly. The ideal candidate for this position should have a high school diploma or equivalent qualification, with a preference for certification in quality control. A minimum of 2 years of experience in a similar role is required, along with excellent knowledge of MS Office, good math and technical skills, and a strong understanding of quality control standards and testing techniques. If you are an experienced and highly analytical individual with a keen eye for detail and a commitment to upholding safety regulations, we encourage you to apply for this role and contribute to our goal of delivering high-quality products to our customers.,

The ideal candidate will own the entire production process. You will strategize with other internal teams to ensure operational excellence and run quality assessments to ensure customer satisfaction. Responsibilities: - Manage and evaluate the entire production process - Contribute to production planning and budgeting - Lead and monitor quality assessments to ensure customer satisfaction - Maintain a safe production environment - Coordinate with key internal and external production stakeholders Qualifications: - Bachelor's degree or equivalent experience - 2+ years of production experience - Strong organizational and managerial skills,

You should have experience in toffee, candy, or lollipop production to be considered for this role. Preferably located in Meerut or nearby areas. As the ideal candidate, you will be responsible for overseeing the entire production process. You will collaborate with internal teams to enhance operational efficiency and conduct quality assessments to guarantee customer contentment. Your responsibilities will include managing and assessing the production process, contributing to production planning and budgeting, overseeing quality assessments, ensuring a secure production environment, and liaising with key internal and external production stakeholders. To qualify for this position, you should possess a Bachelor's degree or equivalent experience, along with at least 2 years of production experience. Strong organizational and managerial skills are also essential for this role.,

The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 3-5 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.