You are a Contact Center Quality Control Subject Matter Expert (SME) with over 5 years of experience in managing call center quality assessments. Your role involves leveraging your expertise in quality control within contact centers to contribute to the development of a technical product in the quality check domain. You will play a key role in product requirement gathering, collaborating with technical teams, conducting product testing, and supporting customer sales engagements. Your responsibilities include serving as a subject matter expert in contact center quality control, defining product requirements and features in collaboration with product management and technical teams, providing insights based on industry best practices, testing and validating the product, and supporting sales activities by offering expert advice and addressing client-specific needs. Additionally, you will analyze market trends and customer feedback to drive continuous product improvement. To qualify for this position, you must have at least 5 years of experience in contact center quality control, possess a strong understanding of quality standards, metrics, and tools used in contact centers, and have excellent communication skills to effectively convey technical requirements and feedback. You should also have experience collaborating with technical teams and providing user-centric input. Preferred qualifications include experience in product development or technical project collaboration, familiarity with quality management tools and software, and the ability to provide training and support during product roll-out.,
Job description Job Overview We are looking for an experienced Sales Professional to drive B2B engagement with Banking and Finetch. The ideal candidate will have a strong background in solution-based sales , with experience engaging clients in banking, fintech, and risk & compliance domains . This role involves pitching the product, developing client relationships, generating and qualifying leads, and understanding customer problems to position Inventic’s solutions effectively. Location: Mumbai Requirements 2–5 years of experience in B2B / solution sales . Proven track record in banking or fintech sales . Experience in risk, fraud and compliance domains is a strong plus. Strong communication and relationship-building skills. Immediate joiner preferred. Key Responsibilities Pitch Inventic’s solutions to prospective clients. Build and maintain strong client relationships. Identify, generate, and qualify new sales opportunities. Understand customer challenges and align Inventic’s solutions to solve them. Why join us Work with industry veterans who have deep expertise in banking solutions . Be part of a high-growth company building cutting-edge AI solutions for the banking and fintech industry. Join a collaborative team that values innovation, ownership, and real-world impact. Industry: Software Development / Banking & Fintech Employment Type: Full-time Location: Mumbai