Quality Analyst - Voice Process

GM Infotech

1 - 5 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

call calibration feedback reports call audits call barging escalation handling skip meeting

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for ensuring the quality of operations in a BPO/Call center environment. Your key responsibilities will include: - Conducting call audits - Participating in call calibration sessions - Providing feedback to agents - Generating reports - Monitoring call barging activities - Handling escalations - Facilitating skip meetings To qualify for this role, you should have: - 1-3 years of experience in a BPO/Call center - Hands-on experience in call audit, call calibration, feedback, reports, call barging, escalation handling, skip meeting Please note that this job is full-time and the work location is in person. The benefits include health insurance and Provident Fund. The work schedule is in the day shift or morning shift.,

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