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Quality Analyst - Voice Process GM Infotech

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

You will be responsible for ensuring the quality of operations in a BPO/Call center environment. Your key responsibilities will include: - Conducting call audits - Participating in call calibration sessions - Providing feedback to agents - Generating reports - Monitoring call barging activities - Handling escalations - Facilitating skip meetings To qualify for this role, you should have: - 1-3 years of experience in a BPO/Call center - Hands-on experience in call audit, call calibration, feedback, reports, call barging, escalation handling, skip meeting Please note that this job is full-time and the work location is in person. The benefits include health insurance and Provident Fund. The wor...

Posted 2 weeks ago

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