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Quality Analyst - Elite Banker

5 - 9 years

0 Lacs

hyderabad telangana

Posted:6 days ago| Platform: Shine logo

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Skills Required

customer experience management collaboration listening skills guidance skills crossselling

Work Mode

On-site

Job Type

Full Time

Job Description

The role of Quality Analyst Elite Banker at Elite Banker Channel (VRM) based in Galaxy Building, Hitec City, Hyderabad involves listening to calls made by Elite Bankers to their portfolio customers and providing guidance for proper closures and adherence to bank policies. It is essential to ensure that product offerings and service details are accurately presented. Regular engagement with Elite Bankers and their supervisors is a key aspect of this role, along with close collaboration with Cross-sell and Product teams. The primary responsibility of this role is to own the customer experience at the Elite Banker Centre. Key success metrics for this position include monitoring the number of calls and conducting call calibrations. The ideal candidate should have a minimum of 5 years of relevant experience and hold a graduate or postgraduate degree.,

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IDFC FIRST Bank logo
IDFC FIRST Bank

Banking and Financial Services

Chennai

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