Quality Analyst - Customer Support Team

3 - 7 years

5 - 10 Lacs

Posted:7 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

  • Call & Case monitoring and providing actionable insight.
  • Deliver Feedback, Coaching And Training
  • Assess agent performance.
  • Identifying and addressing customer interaction issues
  • Provide actionable data to various internal support groups as needed.
  • Prepare and analyze internal and external quality reports for management staff review.
  • DSAT Analysis
  • SIX Sigma would be an added advantage.

Preferred candidate profile

  • Excellent problem-solving skills
  • Keen attention to detail
  • Excellent verbal, written and interpersonal communication skills.
  • Focus on quality and customer service.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)Ability to work as part of a team.
  • Knowledge of quality standards

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