QSR Training Manager

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About Company

We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our vision is to make healthy food accessible, without compromising on taste. We serve smoothies, shakes, refreshers, & millet sandwiches. Everything we do is all-natural, preservative-free, & fully transparent.

Our good-food ATMs are stationed in 30+ locations in Delhi NCR, including places like Amity University, Select City Walk, Worldmark Aerocity, Ambience Mall, Max Group, & Fortis Group. We are also partners with food court aggregators like Smartq, Foodforum, and Gokhanna. We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year.

Role Overview

QSR Training Manager

Key Responsibilities

1. Training & Development

• Design and deliver structured training programs for front-line (store staff, cashiers, baristas, kitchen crew) and managerial employees.
• Develop onboarding modules for new hires to ensure smooth integration and brand alignment.
• Create SOP-based training manuals, checklists, and visual aids for store operations.
• Conduct refresher training to reinforce product knowledge, hygiene, and customer service standards.

2. Performance & Skill Development

• Identify skill gaps through training needs analysis (TNA) in collaboration with Area Managers.
• Develop learning paths for team leaders and store managers to prepare them for higher responsibilities.
• Evaluate training effectiveness through assessments, mystery audits, and store performance metrics.

3. Learning Content & Technology

• Develop engaging e-learning content, videos, and micro-learning modules for continuous learning.
• Maintain a learning calendar and LMS (Learning Management System) if applicable.
• Stay updated on QSR learning trends and recommend innovative methods for employee engagement.

4. Culture & Engagement

• Drive learning-based engagement initiatives such as skill challenges, certifications, and recognition.
• Support the HR team in fostering a learning-driven and growth-oriented culture.

Key Skills

• Strong facilitation, communication, and presentation skills.
• Knowledge of training design principles and adult learning methodologies.
• Familiarity with QSR operations and food safety standards (FSSAI, hygiene, customer service).
• Proficiency in MS Office / Canva,/basic LMS tools.
• Analytical mindset with the ability to measure training impact.

Qualifications & Experience

• Bachelor's degree in HR, Hospitality, or related field.
• 10years of experience in Training / L&D, preferably in

  QSR, hospitality, or retail

  sectors.
• Experience in building training frameworks from scratch will be a strong plus.

What We Offer

• Opportunity to build and scale the learning function for a fast-growing QSR brand.
• A dynamic, people-first work culture with ample scope for innovation and growth.
• Competitive salary and performance-based incentives.