QC & Issue Resolution Analyst

As a QC & Issue Resolution Analyst at Barclays, your role involves supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will spearhead the evolution of the digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. **Key Responsibilities:** - Strong attention to detail, with the ability to manage and analyze large volumes of complex information. - Proven ability to work under tight deadlines, making timely decisions to support effective problem resolution. - Solid experience in issue resolution and analytics, ideally within a controlled environment. **Qualifications Required:** - Experience in issue resolution and analytics. - Familiarity with Barclays systems, especially ServiceNow and FullService, is advantageous but not essential. - Experience in professional communications, with the ability to handle multiple tasks efficiently. - Stakeholder management experience, supporting collaborative relationships across teams. In this role, you will assess the quality of business processes and execution, developing initiatives to improve quality standards. Your accountabilities will include identifying areas for improvement, developing quality control procedures, collaborating with teams, monitoring performance, executing quality audits, and implementing best practices in quality assurance services.,