QA & Testing Portfolio Manager, VP

Role Description

Risk & Control helps Corporate Bank (CB) Operations proactively manage the right risks and build and sustain efficient controls. Embedded in this function are senior Quality Assurance Lead Reviewers responsible to lead and implement a quality assurance (QA) program for high-risk manual processes across Corporate Bank Operations.

Activities include performing review of the manual processes versus the QA framework, identifying exceptions and areas of remediation, and reporting of results to senior management.

Additionally, the role will be heavily interacting with respective coverage areas and reporting and advising on proper control functions, process enhancements, policy/procedure revisions, and training needs.

Your key responsibilities

• Lead and conduct QA reviews of complex high risk manual processes performed by various Corporate Banks Operations units across businesses and locations
• Utilize quantitative and qualitative methods to measure quality and outcomes resulting from the QA review
• Provide consolidated management information of QA reviews within their coverage areas to ExCo, Senior Management, and other key stakeholders
• Prepare and submit summaries of QA reviews and report to the business units and other stakeholders
• Identify and monitor through resolution any exceptions and self-identified issues (SIIs) from QA reviews
• Maintain documentation relating to the review and test results, and storing them in a centralized repository
• Assist in the development of standard templates and Key Operating Procedures (KOPs) for the Technology and Operations units
• Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls
• Support Operations teams in identifying process improvement opportunities
• Effectively manage and lead a team of reviewers
• Review and challenge the remediation and closure of complex audit issues and SIIs

Your skills and experience

The role requires the VP to have significant experience in leading and conducting QA reviews as follows:

• Solid understanding of QA principles
• Experience in running effective QA reviews
• Ability to remain objective and to independently assess processes in CB operational areas
• Maintain an effective working relationship with the various CB Ops teams
• Inquisitive and probing approach to problem solving and general assessment
• Strong analytical skills, high attention to detail, solid organizational and interpersonal skills
• Ability to communicate effectively to senior management and other key stakeholders
• Strong ability to interact with, collaborate, communicate and influence individuals at all levels
• Effective problem solving and decision making capability
• Experience operating in a complex, global business
• Excellent written, oral, and presentation skills
• Profound knowledge and experience of various Operational and IT environments
• Ability to work in fast paced environment
• Open minded, able to share information, transfer knowledge and expertise to team members
• Keeps pace with technical/operational innovation & maintains understanding of the COO processes
• Proficient with MS Office programs (Excel, PowerPoint, Project, etc.)