QA Engineer 2

• As a Mobile QA Engineer, you will deliver technical support and solutions for mobile-based technologies and applications through thorough troubleshooting and diagnostics to ensure customer satisfaction, while adhering to timely resolution standards.

Job Responsibilities

• Responding to customer tickets/escalations:
• Monitor and manage incoming customer support tickets.
• Prioritize and categorize tickets based on urgency and impact.
• Provide timely and professional responses to customer inquiries and issues.
• Initial investigation/resolution of customer issues:
• Perform preliminary analysis to identify the root cause of reported issues.
• Utilize debugging tools and techniques to gather relevant information.
• Implement quick fixes or workarounds to resolve issues when possible.
• Make and update Jira tickets regarding customer issues with detail:
• Create detailed Jira tickets for unresolved customer issues.
• Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.
• Regularly update Jira tickets with progress, findings, and resolution steps.
• Follow up with QA/Dev teams regarding customer Jira tickets:
• Collaborate with QA and development teams to ensure timely resolution of customer issues.
• Communicate customer feedback and issue status to relevant stakeholders.
• Track the progress of Jira tickets and ensure they are addressed within SLA timelines.

Job Requirements

• Strong troubleshooting skill set.
• Ability to diagnose and resolve complex technical issues efficiently.
• Experience with debugging tools and techniques.
• Strong analytical skills to identify root causes of problems.
• Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
• Demonstrates patience and empathy when dealing with customer concerns.
• Eager to continuously learn and stay updated with the latest technologies.
• Proactively seeks out solutions and improvements.
• Comfortable working with multiple teams in a fast-paced environment.
• Excellent communication and collaboration skills.
• Ability to manage time effectively and prioritize tasks.
• Experience working in agile or cross-functional teams.
• Good knowledge in mobile-based technologies.
• Understanding of how these technologies work and their applications.
• Experience with configuring and troubleshooting mobile-based systems.
• Familiarity with industry standards and best practices.
• Python scripting.
• Proficient in writing and maintaining Python scripts.
• Ability to automate tasks and processes using Python.
• Experience with libraries and frameworks relevant to the job.

Educational Background:

• - Bachelor s or master s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.

Automated Testing Experience:

• Extensive experience with automated testing frameworks specifically for mobile, such as:
• Appium for cross-platform mobile testing.
• XCUITest for iOS-specific UI tests.
• Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android.

Tools and Technologies:

• Familiarity with mobile testing cloud services using Firebase Test Lab.

Scripting and Programming:

• Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities.
• Knowledge of writing maintainable, reusable, and scalable test scripts.

Performance and Load Testing:

• Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage.

Integration and Deployment:

• Experience with CI/CD pipelines for automated testing, ensuring tests run on every build.
• Setting up jobs in CI tools to execute mobile tests.
• Managing test results and reporting within the CI system.