Property Management Assistant

Executive - Stay Experience + property Management

Location: Kabini ( Karnataka)

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive - Stay Executive, you will serve as the main point of contact for guests from arrival to departure, ensuring a smooth check-in and check-out process. You will greet guests warmly, listen carefully to understand their preferences and needs, and address any questions or requests promptly. You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service. Additionally, you will maintain clear records of guest interactions and feedback to help improve our services, all while striving to create a memorable and enjoyable experience for every guest.

About You

● 1-2 years of experience in a hospitality or guest service role, with a focus on personalised service.

● Act as the main point of contact for all guest interactions.

● Ensure a smooth check-in and check-out process.

● Understand guest preferences to tailor a personalized experience.

● Provide clear information about villa services, amenities, and local attractions.

● Follow up with guests to ensure their needs are met throughout their stay.

Bonus Points - these are nonessential, but a bonus if you have them!

● Access to a personal two-wheeler or four-wheeler for added flexibility in service.

Key Metrics: what you will drive and achieve

● Guest Registration Efficiency

● OTA Guest Feedback Score

● Upsell Conversion Rate

● 3-Star Rating Percentage

● Guest Walkout Rate