Project Senior Analyst

The Project Senior Analyst role is a challenging position that requires a seasoned professional with a deep understanding of the discipline. You will contribute to the development of new techniques and processes, enhancing the workflow for the area or function you are responsible for. By integrating subject matter expertise and industry knowledge, you will play a crucial role in driving the success of the function and the overall business. Your responsibilities will involve evaluating complex issues and making decisions that have a significant impact on project outcomes. Strong analytical, communication, and leadership skills are essential in this role. You will also be involved in coaching and training new team members, influencing decisions, and ensuring the successful completion of projects. As a Project Senior Analyst, your key responsibilities will include coordinating and disseminating information on process, policy, and procedure changes, creating project plans, managing project resources, implementing change control procedures, identifying project dependencies, tracking project costs, and measuring project management performance. You will also be responsible for establishing communication plans, managing project risks, facilitating the transition of systems and processes, and liaising with key stakeholders to ensure project success. Additionally, you will play a critical role in managing business projects, conducting reviews of processes and procedures, and providing feedback on risk issues and business cases. To excel in this role, you should have 8-12 years of experience, with a strong background in Loan IQ. You must demonstrate a solid understanding of core businesses, call center technologies, HR policies, and the call center industry. Previous customer service management experience within a call center setting is highly desirable. You should be an outstanding problem-solver with a commitment to quality and attention to detail. A bachelor's degree or equivalent experience is required for this position. In summary, the Project Senior Analyst role at Citibank offers a challenging and rewarding opportunity for a seasoned professional to apply their expertise, drive project success, and contribute to the overall business objectives. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also refer to Citibank's EEO Policy Statement and the Know Your Rights poster for more information.,