4 Procedures Knowledge Jobs

The Project Senior Analyst role is a senior professional position that involves applying deep disciplinary knowledge to contribute to the development of new techniques and processes within the area or function. You will integrate subject matter expertise and industry knowledge within a defined area, requiring a thorough understanding of how different areas work together within the sub-function to contribute to the overall objectives of the function and business. Your responsibilities will include evaluating moderately complex issues with significant potential impact, requiring analytical skills to filter, prioritize, and validate information from multiple sources. Strong communication and diplomacy skills are essential for this role, as you will regularly assume leadership roles within teams and be involved in coaching and training new recruits. Your contributions will have a significant impact on project size, geography, etc., by influencing decisions and providing advice and counsel to others in your area of specialization. The performance of all teams in the area will be directly affected by your performance. Your key responsibilities will include coordinating and disseminating information on process, policy, and procedure changes, ensuring successful project completion, applying disciplinary knowledge to resolve issues, creating project plans, ensuring resource allocation and monitoring, implementing change control throughout projects, identifying project dependencies and stakeholders, tracking project costs and performance, establishing communication and risk management plans, facilitating system and process transitions, managing internal communications, and serving as a liaison between departments and business areas. You will also be responsible for managing and coordinating projects with a focus on development and change management, investigating and resolving product, policy, and procedure queries, recommending process updates, providing feedback on risk issues, drafting communications and staff briefs, monitoring service level agreements, conducting research on communication tools, and operating with a limited level of direct supervision. Additionally, you will be expected to demonstrate independence of judgment and autonomy, act as a subject matter expert to senior stakeholders and team members, assess risks when making business decisions, drive compliance with laws and regulations, and maintain ethical standards in personal behavior and business practices. Qualifications: - 8-12 years of experience - Loan IQ experience is required - Strong business knowledge - Knowledge of call center technologies, HR policies, and the call center industry - Previous customer service management experience within a call center setting - Tertiary qualifications desirable - Outstanding problem-solving skills and attention to detail Education: - Bachelors/University degree or equivalent experience This role falls under the Project Management job family within the Project and Program Management group and is a full-time position. If you require a reasonable accommodation due to a disability, please review the Accessibility at Citi. For further information on Citibank's EEO Policy Statement and Know Your Rights poster, please refer to the respective documents.,

The Project Senior Analyst role is a challenging position that requires a seasoned professional with a deep understanding of the discipline. You will contribute to the development of new techniques and processes, enhancing the workflow for the area or function you are responsible for. By integrating subject matter expertise and industry knowledge, you will play a crucial role in driving the success of the function and the overall business. Your responsibilities will involve evaluating complex issues and making decisions that have a significant impact on project outcomes. Strong analytical, communication, and leadership skills are essential in this role. You will also be involved in coaching and training new team members, influencing decisions, and ensuring the successful completion of projects. As a Project Senior Analyst, your key responsibilities will include coordinating and disseminating information on process, policy, and procedure changes, creating project plans, managing project resources, implementing change control procedures, identifying project dependencies, tracking project costs, and measuring project management performance. You will also be responsible for establishing communication plans, managing project risks, facilitating the transition of systems and processes, and liaising with key stakeholders to ensure project success. Additionally, you will play a critical role in managing business projects, conducting reviews of processes and procedures, and providing feedback on risk issues and business cases. To excel in this role, you should have 8-12 years of experience, with a strong background in Loan IQ. You must demonstrate a solid understanding of core businesses, call center technologies, HR policies, and the call center industry. Previous customer service management experience within a call center setting is highly desirable. You should be an outstanding problem-solver with a commitment to quality and attention to detail. A bachelor's degree or equivalent experience is required for this position. In summary, the Project Senior Analyst role at Citibank offers a challenging and rewarding opportunity for a seasoned professional to apply their expertise, drive project success, and contribute to the overall business objectives. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also refer to Citibank's EEO Policy Statement and the Know Your Rights poster for more information.,

The Project Senior Analyst is a seasoned professional who applies in-depth disciplinary knowledge to contribute to the development of new techniques and enhancement of processes and work-flow within the defined area or function. You will integrate subject matter and industry expertise, requiring a deep understanding of how areas collectively integrate within the sub-function to contribute to the objectives of the function and overall business. Your role will involve evaluating moderately complex and variable issues with substantial potential impact, involving the weighing of various alternatives and balancing conflicting situations using multiple sources of information. Hence, good analytical skills are necessary to filter, prioritize, and validate potentially complex and dynamic material from various sources. Strong communication and diplomacy skills are essential as you will regularly assume informal/formal leadership roles within teams. You will be involved in coaching and training new recruits, influencing decisions through advice, counsel, and facilitating services to others in your area of specialization. Your work will have a significant impact on project size, geography, and more, influencing the performance of all teams within the area. Your responsibilities will include coordinating and disseminating information on process, policy, and procedure changes, ensuring successful project completion. You will utilize your disciplinary knowledge to resolve issues within your area, create project plans, manage resources, execute change control throughout projects, identify and understand project dependencies, track project costs, measure project management performance, establish communication needs, create risk management plans, and more. You will also facilitate the transition of systems, product & process development to minimize adverse operations impact, participate in the delivery of internal communications, and act as a liaison between departments for effective client service. Additionally, you will manage and coordinate various projects, review processes, policies, and procedures, provide feedback to project management leadership, and monitor Service Level Agreements of other departments affecting project service delivery. For this role, you are required to have 8-12 years of experience, with Loan IQ experience being a must. Demonstrating strong business knowledge, working knowledge of call center technologies, HR policies and procedures, and previous customer service management experience within a call center setting are essential qualifications. Tertiary qualifications are desirable, and outstanding problem-solving skills along with a commitment to quality and attention to detail are crucial. You should have a Bachelors/University degree or equivalent experience to be considered for this role. Please note that this job falls under the Project Management job family group and requires full-time commitment. If you require a reasonable accommodation due to a disability, please review Accessibility at Citi for assistance. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for further information.,

As a Plant Equipment & Tooling Maintenance Manager at Forvia, a sustainable mobility technology leader, your mission and responsibilities include overseeing all maintenance-related work, reducing equipment breakdowns, and improving Plant DLE, MTTR & MTBF. You must have knowledge of AB PLC, Siemens PLC, Scanners, and be proficient in maintenance documentation. Experience in welding machines, canning lines, robotic welding, press machines, and forming machines is essential. You will be responsible for TPM implementation, solving repeat breakdowns through various methodologies, and managing spare parts effectively. Additionally, you will implement the FES system for maintenance and handle AMC and Utility activities. To succeed in this role, you should have a BE in Electrical/Electronics/Mechanical Engineering with 14-16 years of relevant experience. Strong analytical skills, maintenance system knowledge, and a continuous improvement attitude are crucial. Technical proficiency in PLC systems, automation, SPM, and mechatronics is required. Leadership competencies such as managing complexity and driving results are essential for this position. At Forvia, you will work in an engaging environment where you can contribute to the development of sustainable mobility technologies. With opportunities for career development in a global automotive supplier, you will be part of a diverse and collaborative team focused on excellence, speed, and quality. The company values lifelong learning and offers resources for personal and professional growth through FORVIA University. By joining Forvia, you become a part of a transformative industry committed to achieving CO2 Net Zero and promoting diversity and inclusion. Forvia, as an automotive technology group, is at the forefront of smarter and more sustainable mobility solutions. With a rich history and a global presence, we are dedicated to driving change in the automotive industry. Our commitment to CO2 Net Zero and innovation positions us as a leader in delivering solutions that benefit road-users worldwide.,