Project Manager II - Technical Project and Program Management

Primary Duties & Responsibilities

• Develop, refine, validate, and manage project plans to ensure on-time and on-budget delivery of major technology initiatives across the enterprise.
• Utilize project management methods, standards, and integration practices while coordinating all internal and external resources required to complete assigned projects.
• Provide timely and concise communications to functional leadership regarding project status, risks, and pending issues.
• Analyze processes and recommend optimizations to improve resource utilization and delivery efficiency.
• Develop project plans based on specifications provided by Portfolio Management staff and manage the effective execution of initiatives.
• Build consensus among process leads regarding project scope, task execution, staffing, and issue resolution.
• Source and coordinate with vendors on behalf of the business area represented.
• Provide overall financial direction for projects, including budget development, cost control, and performance monitoring.
• Identify potential risks within projects and proactively manage or escalate issues as needed.
• Participate in identifying project costs, resource allocation, schedule adjustments, and escalation of key issues.
• Collaborate frequently with business area management, portfolio managers, vendors, consultants, and contractors.
• Develop and maintain productive relationships with internal and external stakeholders, including executive business owners, product managers, and vendors.
• Conduct formal reviews with business sponsors at project completion to confirm acceptance and satisfaction.
• Track and measure client satisfaction levels and implement improvements based on feedback.
• Manage resource and capacity planning to ensure efficient utilization across projects.
• Perform additional project-related duties as assigned.

Educational Qualifications

• Education: Bachelor's degree in Information Systems, Engineering, Computer Science, Information Technology, or a related discipline.
• Certifications (Preferred):
• Project Management Professional (PMP) Required
• Certified Scrum Master (CSM)
• SAFe Agile Certification
• Lean Six Sigma / Kaizen Certification
• Google Analytics Certification

Work Experience

• 10+ years of IT experience, including prior Project Management experience.
• Minimum 12 years managing IT Infrastructure projects (preferred).
• Proven experience managing project financials, budget reporting, and resource capacity management.
• Exposure to Agile Scrum environments (nice to have).

Skills & Knowledge

Behavioral Skills

• Strong leadership and team motivation skills.
• Excellent relationship-building and interpersonal abilities.
• Effective communication (oral and written) and presentation skills.
• Strong analytical, problem-solving, and mathematical skills.
• Excellent organizational and multitasking abilities.
• Critical thinking and time management skills.
• Ability to influence stakeholders and drive results.

Domain Skills

• Experience in IT Infrastructure, Data Management, or Information Systems projects.
• Exposure to Agile Architecture Delivery and Workflow Management.

Technical Skills

• 56 years of experience as a Project Manager in IT or software development environments.
• Technical aptitude to collaborate effectively with software engineers.
• Strong understanding of the Software Development Lifecycle (SDLC).
• Proficiency in Waterfall methodologies; exposure to Agile Scrum preferred.
• Hands-on experience in project financials, budget management, and capacity planning.
• Familiarity with web technologies (HTML/CSS, JavaScript, Python, SQL).
• Experience with Microsoft Technology Stack (C#, SQL Server) and Oracle (8i or 10g).

Tools Knowledge

• Mandatory: Advanced Excel (data analysis, pivot tables, lookups).
• Preferred:
• Application Lifecycle Management tools: Jira, Azure DevOps
• Project & Portfolio Management tools: Clarity, Open Workbench, Microsoft Project
• Web Content Management Systems (WCMS): SAP Hybris
• Collaboration tools: Confluence, MS Office Suite, Visio