Project Coordinator & Site Suport

• Site Support Engineer – RFID Systems

Task Brief
We are looking for both freshers and experienced candidates to join our technical support team. As a Site Support Engineer, you will be responsible for providing on-site and remote support for RFID systems, including tunnels, antennas, PLCs, readers, and anti-theft detection systems. This role combines hands-on fieldwork with technical troubleshooting, client communication, and documentation tasks. You’ll collaborate closely with store support teams, senior engineers, and other departments to ensure timely and high-quality support for enterprise clients.

Key Responsibilities
Customer Support: Respond to support queries via phone, email, WhatsApp, and live chat in a timely and professional manner.

• On-site Technical Support: Install, maintain, and troubleshoot RFID systems and related hardware/software at client locations. POS (Point of Sale)
• Troubleshooting: Diagnose and resolve issues related to RFID equipment, software, PLCs, and network connectivity.
• Client Interaction: Understand client issues, provide clear resolutions, and escalate complex problems when necessary.
• Documentation: Maintain detailed records of support activities, site visits, installation notes, and technical issues.
• Training & Guidance: Train end-users on operating RFID systems and performing daily checks.
• Collaboration: Coordinate with internal engineering teams and external vendors for escalations and hardware/software fixes.
• Reporting: Prepare support reports, system logs, and site visit summaries using MS Excel and Word.

Qualification:
Education:

• Diploma or Bachelor's Degree in Electronics & Telecommunication, Computer Science, or a related field.
• Technical Skills:
• Basic understanding of RFID technology and related hardware.
• Familiarity with Linux command-line tools and system logs.
• Networking basics (IP configuration, ping, LAN, switches/routers).
• Knowledge of anti-theft detection systems is a plus.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Documentation:
• Proficiency in Microsoft Excel, Word, and general documentation.
• Work Environment:
• Willingness to travel to client sites for installation and support.
• Ability to work independently as well as within a team.

PREFERRED ATTRIBUTES
Prior experience in RFID, automation, or hardware support (internships or projects acceptable for freshers).

• Enthusiastic about learning new technologies and systems.
• Comfortable working in field-based roles and interacting with clients directly.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person