Job
Description
support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more Provide technical support of Programmatic platforms, campaign performance, and external DSP tools Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams Shift Timings: Night Shift (EST & PST) Education: BSC / BTech / MCA / MSC Must have Skills: Functional Skills and Experiences At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Should have excellent written and verbal communication skills Experience of managing customers across locations/ geographies is preferred Deep knowledge of the programmatic ecosystem In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations. Demonstrated analytical ability Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization. Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction Technical Skills and Experiences: Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE) Good Knowledge with Hands on experience on Linux Operating system Web technologies & Networking Basics Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).
