Program / Operations Manager

Job Title: Program Manager Coaching Operations

Location:

Department:

Reports to:

Industry - healthcare/wellness

Apply Now - https://forms.gle/adR6k8SqHjqieZWq9

Experience Required:

About the Role

Program Manager

health and fitness coaching teams

Apply Now - https://forms.gle/adR6k8SqHjqieZWq9

If youre someone who loves turning chaos into clarity, builds processes that last, and can manage people, data, and results with equal finesse, then this is your playground.

Key Responsibilities

Operational Excellence

• Ensure healthy day-to-day functioning of coaching processes (health and fitness), including hiring, onboarding, training, performance management, and satisfaction of coaches.
• Lead the

  coach assignment process

  , handle escalations, and ensure NPS from users is being regularly tracked and addressed.
• Manage and optimize the

  incentive structure

  for both health and fitness teams in collaboration with the Leadership Team.
• Identify coach performance gaps and drive training interventions, including Performance Improvement Plans (PIPs), through collaboration with coaching team leaders and L&D team
• Oversee the execution of CGM (Continuous Glucose Monitoring) processes and ensure timely report generation and delivery
• Proactively gather and act on feedback from coaches to streamline workflows and eliminate inefficiencies.

New Initiatives (Strategic Impact)

• Design and drive high-impact initiatives aligned with company goals across:

• User retention

• Referral generation

• Weight outcomes

• Coach productivity & operational efficiency

• Develop and pilot new coaching workflows or programs, collaborating cross-functionally with Tech, Product, and Medical teams.
• Own experimentation, implementation, and scale-up of innovations in coaching operations.
• Collaborate with data teams to track and report progress on KRAs, setting the pace for success.

What Were Looking For

• Proven experience in program management, operations, or business process ownership.
• Strong analytical mindset with the ability to connect data with real-world decisions.
• People management youve mentored teams, coached underperformers, and improved team morale.
• Process nerd with a builders mindset you dont just spot problems, you fix them at the root.
• Experience working with health-tech, wellness startups, or coaching ecosystems is a

  huge plus

  .
• Excellent communication and stakeholder management skills.

Why Join Us

• Work at the intersection of

  healthcare, coaching, and tech

  creating measurable, real-world impact.
• Build and scale processes in a fast-moving, high-growth company.
• Collaborate with smart, mission-driven people who actually care about what they do.
• Tons of ownership, zero micromanagement.

Apply Now - https://forms.gle/adR6k8SqHjqieZWq9