Program Manager Intern

Position : Program Manager Intern

Key Responsibilities:

• Job Title: Program Manager– Intern

Company: CareVego
Location: Gurgaon (Hybrid preferred, Remote possible)
Duration: 3 months Internship (with potential extension)
Start Date: [1 July]
Stipend: 10-15K, Depending on the profile

Role Overview:

We are seeking a Program Manager (Intern) who can act as the voice of CareVego and build their VOC (Voice of Customer Program) . You will be responsible for reaching out to past customers, engaging new inquiries, understanding and resolving product-related issues, and building a positive post-purchase experience.

This is a high-impact, customer-facing role ideal for someone who is empathetic, proactive, and eager to learn the nuances of healthcare communication.

Key Responsibilities:

• Customer Outreach & Relationship Building
• Call and engage with recent and past customers to gather feedback, upsell relevant products, and offer usage tips.
• Follow up on pending queries, delivery issues, and product usage concerns with professionalism and care.
• Inquiry Management & Issue Resolution
• Respond to incoming product inquiries from WhatsApp, email, Amazon messages, and D2C website.
• Record and categorize customer issues, troubleshoot first-level concerns, and escalate complex queries where required.
• Feedback Loop for Product Improvement
• Document recurring customer pain points or product feedback and share weekly summaries with the founding and operations team.
• Maintain a structured feedback tracker, tagging inputs into themes such as quality, delivery, usage confusion, or new feature suggestions.
• Post-Purchase Engagement
• Drive NPS, unboxing experience calls, and educate customers on best use (e.g., how to freeze and rotate ice packs for insulin cases).
• Contribute to crafting empathetic, helpful WhatsApp/email replies and voice scripts for common questions.

Key Skills & Requirements:

• Excellent verbal communication skills in English & Hindi (regional languages are a bonus)
• Warm, empathetic approach to customer conversations
• Ability to listen deeply, document clearly, and act on feedback
• Familiarity with tools like Google Sheets, WhatsApp Web, basic CRM (training will be provided)
• Strong attention to detail and ownership over follow-ups
• Bonus: Background in nutrition, healthcare, pharmacy, or wellness communication

Job Type: Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person