Program Manager in Bangalore

About Goodera

Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clientsincluding 60+ Fortune 500 companieswith meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.

Role Brief

As a Program Manager at Goodera, you will play a vital role in ensuring the seamless execution of volunteering events for our clients. You'll be responsible for coordinating across teams, maintaining accurate event data, and managing logistics to deliver high-quality experiences for volunteers worldwide. This is a detail-oriented role that requires strong communication, organizational, and problem-solving skills.

Key Responsibilities

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials.
• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
• Review and quality-check final event materials such as presentations and Know Before You Go (KBYG) documents to ensure excellence.
• Act as the liaison between Logistics, Customer Success Managers, and Experience teamsresolving last-mile issues related to shipments, collaterals, or other event requirements.
  

About Company: Goodera is an employee-volunteering, CSR, and ESG management company that enables corporations, foundations, governments, non-profits, and employees across 90+ countries. Goodera empowers companies to provide engaging and impactful virtual volunteering experiences to their employees globally and achieve volunteering goals. Through curated volunteering opportunities, end-to-end program management, and impact measurement, Goodera offers a seamless volunteering experience. Goodera enables non-profits to create a sustainable impact by raising money, increasing visibility, and building long-term volunteers for the causes they support. Goodera is co-headquartered in San Mateo, CA, and Bangalore, India.