Program Coordinator

REVA Academy for Corporate Excellence (RACE) is an initiative of REVA University, which offers a range of specialized, techno-functional programs, custom designed to suit the needs of working professionals to enhance their careers. These programs bring in the latest tools, techniques and skillsets which are in sync with the futuristic demands of the industry. Each program is planned, designed and delivered by highly renowned corporate trainers and industry leaders with years of experience. All our programs have a blended learning mode with flexible contact classes and a robust online learning management system with 24/7 support. The programs are certified by REVA University and various industry partners. Please find more details on RACE programs here.

Currently RACE offers a set of long-term Masters’ programs and short-term certification programs in Data Science, AI, Cybersecurity and other emerging technologies for working professionals and organizations.

About the position

We are seeking a Program Coordinator - Student Success and LMS Specialist for a full-time on-site role for corporate training programs. In this role, you will oversee the learner’s success process, including onboarding, advising, and retention efforts, and manage the LMS system to track student progress, engagement, and data analysis.

Job Role and Responsibilities

• You will collaborate closely with cross-functional teams, including admissions, marketing, and academics, to provide excellent student support.
• Smoothen the academic delivery process and ensure to adhere to schedules. · Coordinate with industry trainers to create best in class learning materials.
• Follow-up with industry trainers for assessments, conduct of examinations and grading.
• Interact and execute the certification programs with various learning partners. · Responsible for final certification and convocation.
• Support faculty to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained. Be the first point contact for participants, troubleshoot queries and manage discussions.
• Assist program manager in planning on campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry).
• Monitor participants performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed.
• Collate learning material, solutions and grades from faculty and upload to the LMS.
• Review course videos to ensure quality.
• Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery.
• Manage, identify and implement processes for smoother program management to ensure a consistent and trouble-free learning experience.
• Coordinate with IT and Admin to ensure smooth execution of the labs. Must be able to manage the ICT systems for technical labs.

Qualifications, Experience and Skills

Qualification:

• Bachelors, preferably in business management or MBA.
• Relevant Background: 2 or more years of experience in managing program office for an academic or training organization.
• IT operations, ICT and lab management experience.
• Ability to multitask and coordinate with multiple stakeholders.
• Passion for learning and having great learning outcomes.
• Intermediate level knowledge in Excel and other productivity tools.
• Excellent verbal and written communication skills.
• Prior experience with a learning management system is useful.
• Candidate should be comfortable learning and using technology tools for answering. queries and enabling participants learn online.
• Must be detail oriented and alert.

Job Types: Full-time, Permanent

Pay: ₹12,933.69 - ₹38,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Have you worked with Learning Management Systems (LMS) before?
• Do you have experience in ICT operations / lab management?
• Do you have at least 2+ years of experience in program coordination or academic/training administration?

Location:

• Yelahanka, Bengaluru, Karnataka (Preferred)

Work Location: In person