Professional Services Operations Coordinator

About Kinaxis

The PS Operations Coordinator will play a crucial part in supporting the operations of our global professional services team, ensuring data integrity, smooth execution of operational processes, and facilitating efficient resource allocation. The PS Coordinator will manage the administration of our Kantata system, ensure accuracy and up-to-date project and resource data, and create reports to enable the delivery teams to make informed decisions

What you will do

• Maintain accurate data within Kantata system ensuring opportunities, projects, resource allocations, people data, rates and custom fields are up to date.
• Identify and correct data errors within Kantata, including where opportunities are deferred or lost, discrepancies with Salesforce, people resource allocations, and project details.
• Prepare for and support regional resourcing meetings. Provide resourcing reports to inform decision-making and capture resource allocation decisions, taking follow-up actions to onboard sub-contractors where required.
• Manage the creation, tracking and extension of sub-contractor agreements and sub-contractor invoicing processes globally.
• Ensure all timecards are submitted according to internal processes and follow up with consultants, delivery managers, or finance as needed. Support month-end processes to consistently achieve financial close within the 2 day deadline.
• Work under the guidance of the PS Operations Lead to understand reporting needs and collaborate with IT and/or Kantata to develop suitable reports and dashboards.
• Work closely with IT on Kantata requests (ServiceNow tickets) handling general inquiries and ensuring requests have the necessary approvals. Undertake or coordinate testing of Kantata changes in the sandbox.
• Support the rollout of communications and change management for upcoming operations process and system changes.
• Document PS Operations processes and work instructions, ensuring these are maintained and published in the correct location.
• Under the guidance of the PS Operations Lead, support continuous improvement work to evolve the maturity of our PS Operations.

What we are looking for

• Completion of a specialized college program, and/or Bachelor of Commerce or Business Administration degree, and/or an equivalent level of education and directly related experience.
• Completion of secondary education.
• 0 to 2 years experience in a professional services operations or administration role.
• Analytical mindset with a focus on continuous improvement and problem-solving.
• Detailed-oriented, precise and focused on delivering high-quality results.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders across different geographical locations.
• Technical aptitude for learning functional systems. Intermediate to advanced working level skills in MS Office products. Familiarity with time tracking and project management systems is highly desirable (Kantata is considered an asset).
• Strong organizational skills with the ability to prioritize tasks and manage multiple priorities simultaneously.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.