Professional Services Engineer

Cloud & Platform Consultant

To be successful in this role, you would need to have the following: 

•    Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies).

•    Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.

•    Experience in other NetApp storage technologies like Storage grid, E-Series, CVO, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded

•    Experience with automation tools such as NetApp Workflow Automation.

•    Working experience with either GCP, Azure or AWS hyperscale.

•    Good to have Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or  Professional Cloud Architect, Azure Administrator or Architect.  

•    Good o have NetApp cloud-based certifications like Hybrid Cloud Administrator or Implementation Engineer.  

•    Strong customer communication and documentation skills. 

•    Experience in writing basic PowerShell/Python scripts would be beneficial.

•    A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault).

•    Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).

•    Knowledge in ITIL methodologies: change, incident, problem and configuration management.

•    Understanding of outsourcing/managed service and Cloud industry.

•    ITIL Fundamentals certification (desirable).

•    Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.

•    Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous;

•    Experience in Linux System Administration.

Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.