Job
Description
Job Summary We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements - NetApp Storage Expertise : Deploying, administering, troubleshooting, upgrading, and managing NetApp Storage using tools like ActiveIQ Unified Manager. - Advanced NetApp Concepts : Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening. - Additional NetApp Technologies : Experience with Storage grid, E-Series, SolidFire, HCI. - Scripting Skills : Basic PowerShell/Python scripting. - Infrastructure Knowledge : Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault). - Storage Protocols : Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel. - ITIL Methodologies : Change, incident, problem, configuration management; ITIL Fundamentals certification desired. - Communication Documentation : Strong customer communication, documentation skills, and stakeholder relationship management. Education - Typically requires a minimum of 4 years of related experience with a bachelor s degree. - Alternatively, 3 years of experience with a master s degree. - A PhD with relevant professional experience is also acceptable. - Equivalent combination of professional education/training and applicable work experience may be considered.
