Professional Services Engineer

Job Summary
We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers, You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies, Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies), Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning, Experience or Knowledge in ONTAP MCC would be highly regarded Desirable An understanding of other components in the infrastructure stack compute, virtualization, and networks: (VMWare vSphere, Microsoft Operating Systems and Applications, Commvault) would be beneficial, Experience in writing basic PowerShell/Python scripts would be beneficial, Good understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks) Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms would be beneficial, Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones would be beneficial, Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous, Understanding of managed services delivery and entry-level cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable, Good to have NetApp cloud-based certification like Technology Associate (NCTA), Strong customer communication and documentation skills, Built and maintained strong relationships with internal and external stakeholders, Positive, proactive, team-orientated attitude with a flexible and innovative approach to work, Education Typically requires a minimum of 4-6 years of related experience with a bachelors or any masters degree or equivalent combination of professional education/training and applicable work experience, At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp We are all about helping customers turn challenges into business opportunity It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,