Professional Services Consultant (SOAR)

5 - 9 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as you continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, the mission is to safeguard people, devices, and data everywhere. Currently seeking a dynamic Professional Services Consultant to contribute to the success of the rapidly growing business. As a Professional Services Consultant, you will act to provide exceptional customer service for loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding knowledge and developing skills in network security. Responsibilities: - Develop a clear overall understanding of customer engagement, objectives, project scope, business, and technical requirements, and DevOps customization requirements. - Participate in design or scoping meetings, providing input related to the development of statements of work based on accurate analysis of customers" requirements. - Drive and take an active role in various phases of a typical project delivery such as design, development, testing and validation, implementation, and customization. - Develop project-related documents like architecture documents and operations guides. - Assist customers through the rollout of the proposed solution and conduct knowledge transfer sessions for customer staff. - Complete and submit internal required administrative tasks like timesheets and project reports. - Continuously work on developing knowledge and skills to remain proficient with relevant skills required for SOAR and DevOps activities, Fortinet technologies, products, services, and security. Requirements: - Development skills and experience following industry-standard development methodologies. - Experience in customer-facing roles and very good presentation and technical documentation skills. - Ability to adapt seamlessly to shifting priorities, demands, and timelines with flexible working hours. - Positive customer service attitude with very good soft skills. - Strong commitment and self-driven individual with the ability to work independently and collaborate with cross-functional teams. - Ability and desire to learn new languages and technologies, proficient in exploring and integrating new technologies, programming languages, or frameworks. - Working understanding of common network topologies and hardware, fundamental knowledge of common Internet protocols and security threats. - Hands-on experience in building, administering, and maintaining servers, strong experience in software programming and development including scripting. - Experience in API integration, HTTP protocol, mail systems, and Linux systems. - Experience in industry-standard common continuous integration/automation tools and frameworks. - Development of projects related to network/infrastructure and automation, experience with at least one major Cloud infrastructure. About Our Team: Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on customers" needs and satisfaction. Why Join Us: Fortinet encourages candidates from all backgrounds and identities to apply and offers a supportive work environment and a competitive Total Rewards package to support overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet and join in bringing solutions that make a meaningful and lasting impact to customers around the globe.,

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