Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Documentation & Planning ManagerDepartment: Operations/Project Management
Reports to: Director of Operations/Senior Manager
Employment Type: Full-time
Position SummaryThe Documentation & Planning Manager oversees the development, implementation, and maintenance of comprehensive documentation systems and strategic planning processes across the organization. This role ensures standardized documentation practices, maintains project planning frameworks, and supports operational efficiency through systematic information management and forward-looking strategic initiatives.
Key ResponsibilitiesDocumentation Management
Develop and maintain standardized documentation templates, procedures, and guidelines across all departments
Establish document version control systems and approval workflows to ensure accuracy and compliance
Coordinate with subject matter experts to create technical documentation, process manuals, and operational procedures
Implement and manage document management systems, ensuring accessibility and security protocols are maintained
Conduct regular audits of existing documentation to identify gaps, outdated content, and improvement opportunities
Strategic Planning
Lead annual and quarterly strategic planning processes, facilitating cross-functional collaboration and alignment
Develop planning frameworks, methodologies, and tools to support organizational goal-setting and execution
Create and maintain project planning templates, timelines, and resource allocation models
Monitor progress against strategic initiatives and provide regular reporting to executive leadership
Coordinate with department heads to ensure planning processes integrate operational requirements and constraints
Process Improvement
Analyze current documentation and planning workflows to identify inefficiencies and recommend solutions
Design and implement new processes that enhance organizational knowledge management and strategic execution
Train staff on documentation standards, planning methodologies, and system usage
Establish metrics and KPIs to measure the effectiveness of documentation and planning initiatives
Cross-functional Collaboration
Partner with IT, Legal, Compliance, and other departments to ensure documentation meets regulatory and operational requirements
Support project managers and team leaders in developing comprehensive project documentation and planning materials
Facilitate planning meetings, workshops, and strategic sessions across various organizational levels
Required QualificationsBachelor's degree in Business Administration, Project Management, Information Systems, or related field
5+ years of experience in documentation management, strategic planning, or project management roles
Proficiency in project management software, document management systems, and Microsoft Office Suite
Strong analytical and organizational skills with attention to detail
Excellent written and verbal communication abilities
Experience with process improvement methodologies (Lean, Six Sigma preferred)
Knowledge of compliance requirements and documentation standards relevant to the industry
Preferred QualificationsMaster's degree in relevant field
Project Management Professional (PMP) certification
Experience with enterprise documentation platforms (SharePoint, Confluence, etc.)
Background in change management and organizational development
Previous experience in real estate, professional services, or similar industry
Key CompetenciesStrategic thinking and planning capabilities
Strong leadership and team collaboration skills
Technical proficiency with documentation and planning tools
Problem-solving and critical thinking abilities
Change management and process optimization expertise
Stakeholder management and communication skills
This role offers the opportunity to significantly impact organizational efficiency and strategic execution through systematic documentation and planning practices.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
