PRODUCTION SUPPORT

Role Overview: You will be responsible for providing L1 and L2 support, ensuring smooth operations and resolving issues related to transactions and logs. Your role will also involve supporting DR/drill activities and meeting SLA requirements. Key Responsibilities: - Taking complete ownership of L1 and L2 support - Checking and analyzing transactions and logs, and ensuring device settlements - Supporting DR/drill activities from an application services standpoint - Meeting all SLA requirements Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification will be preferred Additional Details: As a company, we prioritize the growth and well-being of our employees. Along with industry-leading benefits, we provide valuable tools to help our team members realize their full potential. Join us on our journey to make a difference in the world.,