As an Assistant Vice President of IT Infrastructure & Security Operations based in Mumbai, you will be responsible for owning and managing teams, processes, and services related to infrastructure, security, and system support. You will serve as the key support lead for infrastructure, databases, systems, and applications, collaborating closely with technical teams to ensure 24/7 system maintenance and timely issue resolution with root cause analysis. Your role will also involve providing Level 2/Level 3 production support and overseeing incident resolution within established SLAs. Additionally, you will be in charge of maintaining and updating application configurations, including user security, to align with business requirements. It will be your responsibility to plan and execute housekeeping and infrastructure maintenance activities to uphold application health. To excel in this position, you should possess a Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field and have at least 10 years of experience in IT infrastructure leadership, particularly in mission-critical systems both on-premises and in the cloud. You must demonstrate strong technical proficiency in areas such as Cloud computing, DevOps, and Networking, along with a track record of effective leadership in managing teams, processes, and budgets.,
In this role as a Production Support (L1 & L2 Support) in Mumbai & Navi Mumbai, you will have complete ownership of L1 and L2 support tasks. Your responsibilities will include checking and analyzing transactions and logs, as well as device settlements. Furthermore, you will play a crucial role in supporting DR/drill activities from an application services perspective and ensuring that all SLA requirements are successfully met. Key Responsibilities: - Complete ownership of L1 and L2 support - Checking and analyzing transactions and logs, and device settlements - Supporting DR/drill activities from an application services standpoint - Ensuring all SLA requirements are met Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification will be preferred Experience in the following technical skills is necessary: - Knowledge in relational database, Linux, UNIX, Java, C - Experience in ATM/Retail transaction switching technology,
Role Overview: As an AVP-IT Infra & Security Operations in Mumbai, you will be responsible for owning and managing teams, processes, and services related to infrastructure, security, and system support. Your role will involve supporting infrastructure, databases, systems, applications, and collaborating with technical teams for continuous system maintenance and issue resolution. You will also be accountable for providing Level 2/Level 3 production support, managing incident resolution within established SLAs, and updating application configurations to meet business requirements. Additionally, you will be tasked with planning and executing timely housekeeping and infrastructure maintenance activities to ensure the health of applications. Key Responsibilities: - Own and manage teams, processes, and services in infrastructure, security, and system support - Act as the support lead for infrastructure, databases, systems, and applications, coordinating with technical teams for 24*7 system maintenance and issue closure - Provide Level 2/Level 3 production support and ensure incident resolution within SLAs - Maintain and update application configurations, including user security, to align with business needs - Plan and execute timely housekeeping and infrastructure maintenance activities to support application health Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent - Minimum of 10 years of experience in IT infrastructure leadership with a focus on mission-critical systems in on-premises and cloud environments - Strong technical expertise in Cloud, DevOps, and Networking - Proven leadership experience in team management, process improvement, and budget management Additional Details: N/A,
As a Production Support (L1 & L2 Support) in Mumbai & Navi Mumbai, your main role will be to provide complete ownership of L1 and L2 support. This includes checking and analyzing transactions and logs, as well as device settlements. You will also be responsible for supporting DR/drill activities from an application services standpoint and ensuring that all SLA requirements are met. Key Responsibilities: - Provide complete ownership of L1 and L2 support - Check and analyze transactions and logs, and device settlements - Support DR/drill activities from an application services standpoint - Ensure meeting all SLA requirements Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification preferred In addition to the above responsibilities and qualifications, you should have knowledge in relational databases, Linux, UNIX, Java, and C. Experience in ATM/Retail transaction switching technology will be an added advantage. As a Production Support (L1 & L2 Support) in Mumbai & Navi Mumbai, your main role will be to provide complete ownership of L1 and L2 support. This includes checking and analyzing transactions and logs, as well as device settlements. You will also be responsible for supporting DR/drill activities from an application services standpoint and ensuring that all SLA requirements are met. Key Responsibilities: - Provide complete ownership of L1 and L2 support - Check and analyze transactions and logs, and device settlements - Support DR/drill activities from an application services standpoint - Ensure meeting all SLA requirements Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification preferred In addition to the above responsibilities and qualifications, you should have knowledge in relational databases, Linux, UNIX, Java, and C. Experience in ATM/Retail transaction switching technology will be an added advantage.
As a Production Support (L1 & L2 Support) in Mumbai & Navi Mumbai, you will have complete ownership of L1 and L2 support. Your responsibilities will include checking and analyzing transactions and logs, as well as device settlements. You will also support DR/drill activities from an application services standpoint and ensure that all SLA requirements are met. Key Responsibilities: - Complete ownership of L1 and L2 support - Checking and analyzing transactions and logs, and device settlements - Supporting DR/drill activities from an application services standpoint - Meeting all SLA requirements Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification will be preferred Experience in the following technical skills is required: - Knowledge in relational database, Linux, UNIX, Java, C - Experience in ATM/Retail transaction switching technology As a Production Support (L1 & L2 Support) in Mumbai & Navi Mumbai, you will have complete ownership of L1 and L2 support. Your responsibilities will include checking and analyzing transactions and logs, as well as device settlements. You will also support DR/drill activities from an application services standpoint and ensure that all SLA requirements are met. Key Responsibilities: - Complete ownership of L1 and L2 support - Checking and analyzing transactions and logs, and device settlements - Supporting DR/drill activities from an application services standpoint - Meeting all SLA requirements Qualifications Required: - Graduation in B.Sc or BE in IT or Computers - ITIL certification will be preferred Experience in the following technical skills is required: - Knowledge in relational database, Linux, UNIX, Java, C - Experience in ATM/Retail transaction switching technology