Production Services Specialist

As a key member of the Production team, your primary responsibility will be to receive and process files to ensure they meet the quality requirements of the destination within the Service Level Agreement (SLA). In the realm of Digital Media, you will be tasked with preparing clients" orders and material for ingest, including both tape and file formats. Effective and timely communication with clients regarding any problems or issues is essential. Additionally, you will need to assist clients with their orders and address any queries they may have. Your duties will also involve ingesting material into the Adstream system with the utmost quality and productivity, maintaining a steady flow of ingestion. You will play a role in conversion, editing, and other related tasks while collaborating proactively within the Production team to ensure timely completion of work and ingestion of material. Operational Efficiency is a key focus area where you will strive to maintain a low error rate, ensure timely availability of material for ingestion, and document client issues for prompt responses. Accurate quoting following the rate card and discount rules, efficient workflow utilization, end-to-end testing for TV or Broadcast products, and monitoring TVC distribution are among the operational tasks you will handle. Maintaining current clients and revenues is crucial, requiring you to uphold high standards of Quality Control and Customer Service. You will be involved in managing orders on behalf of clients, ensuring proper charging for resends and additional fees, and testing files for new clients before processing their first order. Your role will also entail executing various tasks proficiently, such as Ftp and nVerge administration, transcoding, Quality Control (QC) and reporting, Digital File Review and Ingest, post-production techniques, and other relevant tasks as needed. Operating on a 24/5 schedule with weekend shifts on a two-week rotation basis, you will be expected to work during different time slots. Ideal candidates for this position would have a background in production, broadcast engineering, video editing, or related industries, with a minimum of 3 years of experience in Ingest/Post-production services. Knowledge of advertising or media AV support, familiarity with Broadcaster, Advertising, and Post House operations, proficiency in multiple operating systems (Windows and Mac), and experience with Adobe DTP Software and FinalCut Pro are advantageous. Understanding of customer service principles and practices is also desirable. Applicants must be eligible to work and reside in the country of employment and be available for shifts as required to fulfill the responsibilities of the role.,